Terms and Conditions

By booking an appointment, you agree to the salon policies below :

• A minimum of 24 hours’ notice is required for cancellations or changes. Less than 24 hours’ notice will incur a 50% cancellation fee.

• Failure to attend your appointment without notice will result in 100% of the treatment cost being charged.

• Please arrive on time. Late arrival may result in your treatment being shortened, adapted, or cancelled. The full original appointment cost will still apply where time does not allow for the full treatment booked.

• Please do not attend your appointment if you are unwell or have any infectious illness.

• Children and additional guests cannot be accommodated unless agreed in advance.

• Patch testing is required 48 hours before tinting, brow lamination, and lash lift treatments. Appointments will be cancelled if a patch test is not carried out.

• Please add ‘New Client Removal’ to your appointment if you have BIAB or gel polish applied elsewhere. Future removals/infills of our own products are included in all fresh sets.

• I do not remove acrylic nail extensions applied elsewhere.

• Refunds are not offered on completed services. If you are ever unhappy with a treatment, please get in touch as soon as possible for adjustments to be made where appropriate.